Terms & Conditions at Hotel Mayfair

Booking & Confirmation

A booking is binding from the time you receive a booking number or any other type of confirmation. The conformation is produced electronically via the booking system and/or per e-mail. When placing a reservation order, please fill in your name, address, date of arrival and departure, as well as how the payment should be undertaken. Different rules apply for different price categories.

To book a room at Hotel Mayfair you must be over 18 years. If you are less than 18 years old either, the booker or the parents must stay at the hotel simultaneously (however, they must not necessarily stay in the room). If you book a room for a person under 18 years old, you are held responsible regardless if you stay in the room with the minor or not.

For security reasons, we only allow our employees and checked-in guests access to hotel rooms and other booked rooms.

Dogs and Cats are allowed in this property. There is a fee of 200DKK per night. Please see our FAQ page for more details. 


Arrival & Departure

Check in time is from 15:00 on the date of arrival. If you will be arriving later than 16:00, you must guarantee your late arrival with a credit card. If you do not guarantee your late arrival or have not prepaid your stay the hotel may cancel your reservation at 16:00 and re-sell it.

On the day of departure, you must vacate the room at the latest 11am.

Rates & Payment

Non-Refundable, Prepayment

Non-Refundable reservations require a prepayment. Cancellation policy is 100% of the applicable rate.

Flexible, Pay later

The cancellation of a Flexible booking must be made by 14:00 at the latest on the day of arrival. If you cancel after 14:00 local time, you will be charged for one night.

Credit/debit card pre-authorisation

Hotel Mayfair requires all guests to provide a valid credit or debit card on check-in. The hotel may ask for a pre-authorise of 2000 DKK to cover any incidentals. 

Please note the pre-authorisation amount held can take up to 5-7 days to be released back on a credit card and up to 15 working days on a debit card. 

Deposit upon check-in

Please note that the hotel you are staying at can require a deposit from you upon check-in. The deposit must be paid either in cash or with a credit card.

Group bookings

If you wish to book more than 9 rooms at once, please contact your preferred hotel directly at booking@hotelmayfair.dk. Special booking terms and conditions, as well as cancellation rules will apply.

Processing of personal data

Please refer to our Privacy Policy.

Responsibility of the Customer

We are a 100% smoke free hotel. Smoking is not premited in the bedrooms or any common area of the hotel. There is a fine of 2000DKK for smoking.

The customer will be liable for all damage caused by them and/or their guests with in the hotel and shall bear all cost arising from such damage and/or failure to comply with our smoke free policy.