Frequently Asked Questions

Valuable information for our guests

Where do I park? How much is breakfast? How do I cancel my reservation? So many questions and so little time before your arrival!
Find all the most commonly asked questions here & come prepared. Don’t worry, we’re always ready to answer any other question you might have once you’ve arrived.

How do I reach the hotel from the airport?

To get to Hotel Mayfair from Copenhagen Airport, take the regional train to Copenhagen Central Station: it takes around 15 minutes and train tickets cost 36 DKK per person. When you reach Copenhagen Central Station, Hotel Mayfair is only a 2-minute walk away. Alternatively, you can book a taxi through us to pick you up at the airport. For more information, please contact our reception at hello@hotelmayfair.dk

Are dogs and cats allowed?

Yes, your pets are more than welcome in our rooms for 200DKK per night. If you would like to book a room with your dog/cat, please email us at hello@hotelmayfair.dk

We have a limited number of rooms that we allow pets in. We do have a few house rules to be followed.

  • Pets must be kept on leashes while on property grounds
  • Pets are not permitted in our restaurant area
  • Pets are not to be left unattended in the room
When can I check in?

Check in is from 3pm.

when do i check out?

Check out time is 11am. If you would like to stay longer in the room, please ask reception if its possible to book a late check out. We have limited availability, with a fee of 100DKK per hour until 2pm.

Can I hire a bike?

Want to experience Copenhagen as a true local? You can rent bicycles with us from our reception. The price is 100 DKK for 4 hours or 200 DKK for a whole day.

Is there a bar?

Yes, we have a bar in our lobby. Where you can enjoy drinks, coffee and much more in our lounge areas or outdoor garden.

Can I park my car at the hotel?

If you arrive at the hotel by car, you can park right outside the hotel and use the “Easypark” app, or you can choose to park in the nearby Apcoa/Europark Parking area on Vesterbrogade 23 – a short walk away from the hotel. Day tickets are for sale at the Front desk for 320 DKK, and the ticket is valid for 24 hours from the time of purchase. IMPORTANT: Please note you need to pick up your parking ticket from the Front desk BEOFRE* parking your car.

Is smoking permitted?

At Hotel Mayfair smoking is strictly forbidden. There is a 2,000 DKK fine for smoking in the rooms, and a 10,000 DKK fine for activating the smoke alarms.

Can I add an extra bed in the room?

We are not able to add an extra bed to your room

Is it possible to request a baby cot for the room?

Yes, it’s possible to add a baby cot to your room (Standard Double, Signature Double, Deluxe and Suites) at an extra charge of 200 DKK per stay, please contact our Front desk. .

How often is the the room serviced?

In keeping with our emphasis on sustainability and minimizing waste, housekeeping will only service your room upon request. 

Is there air conditioning in the rooms?

There is no air conditioning in the rooms at Hotel Mayfair.

I have a question about my reservation, who do I contract?

For any questions about reservations made directly through our website, please contact our reception team at hello@hotelmayfair.dk  For reservations made through other travel agencies, please contact the travel agent.

Do you have accessible rooms for people with disabilities?

Unfortunately, we cannot offer disabled-friendly conditions or rooms, since we are housed in an old building. Due to the building layout & structure, we are not able to offer the optimal conditions for wheelchair users.

How much does breakfast cost?

You can enjoy a breakfast buffet in our restaurant at 195 DKK per person per day. Monday-Friday from 6:30am to 10am and weekends from 7:30am – 11am.

Can I pay with my card?

At Hotel Mayfair we accept Visa and Mastercard.

Do you have phones in the rooms?

We don’t have phones in the rooms, but you are always welcome to come and see us at reception, we are open 24/7.

Can I store my belongings in a safety deposit box?

We don’t have safety deposit boxes in the rooms, but you are welcome to store your valuables in the safety box at the Front Desk.

What are the opening hours of the Front desk?

You can always contact our Front desk, it is open 24/7.

Is room service available?

At Hotel Mayfair we don’t have room service.

Does the hotel have a clothing steamer?

Each room is equipt with a Clothing Steamer.

Agoda Disclaimer

Please be aware that Hotel Mayfair has no direct collaboration with Agoda. Bookings through Agoda are independent, and we cannot guarantee room categories match the platform’s descriptions. For accuracy, we recommend direct bookings on our website or through our reservations team.

Third Party Booking Channels

We are working closely with various third party booking channels. From time to time our hotel will pop-up on a site that we are not working with. We are not liable for any photos or content that these sites provide. If you are unsure about the booking site, please feel free to reach out to us here. We always recommend booking directly through us.